mom 4dPrivacy Policy

This page describes what we collect when you use mom 4d and how we keep that data protected. We at mom 4d collect personal information to operate our sportsbook and casino platform, process payments, verify your identity, and comply with local regulations. Your data is encrypted, stored securely, and shared only with processors necessary to deliver our service.

We operate in supported jurisdictions where online gaming is permitted by local law. Our data handling follows Indonesian data protection standards and international best practices. We do not sell your personal information to third parties. We do not use your data for marketing purposes beyond account notifications and service updates.

This policy covers what information we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about your data or how we handle it, contact our support team.

What We Collect on mom 4d

We at mom 4d collect information in several categories. First, account registration data: email address, username, password, full name, date of birth, phone number, and residential address. Second, identity verification documents: government-issued ID (Indonesian KTP, passport, driving licence) and proof of address (utility bill, bank statement, rental agreement). Third, payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction history. We do not store full credit card numbers on our servers; card transactions are routed through PCI-DSS-compliant third-party processors.

Fourth, activity data: your login history, games played, bets placed, settlements, withdrawals, and support interactions. Fifth, device and browser information: IP address, device type, operating system, browser type, and approximate location (derived from IP). Sixth, cookies and tracking pixels: we use these to remember your preferences, maintain your session, and understand how you use mom 4d.

How We Use Your Data

We at mom 4d use your data for the following purposes. First, account management: we use your email, phone, and address to create and maintain your account, send you login links, and notify you of account changes. Second, identity verification: we use your ID and address documents to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. This is mandatory before you can withdraw funds.

Third, payment processing: we use your payment method information to process deposits and withdrawals. We share payment details with our payment processors (e.g., e-wallet providers, banks) only to complete your transaction. Fourth, fraud prevention: we analyse your activity to detect suspicious patterns—unusual login locations, rapid withdrawals, bulk account creation—and may request additional verification if needed. Fifth, customer support: we use your account history to assist you with questions about markets, settlements, payment processing, and game rules.

Sixth, legal compliance: we use your data to comply with Indonesian financial regulations, tax reporting, and any legal requests from authorities. Seventh, service improvement: we analyse aggregate activity data (not linked to individuals) to understand how mom 4d is used and to improve our platform. We do not use your data for marketing, advertising, or profiling beyond service-related notifications.

Data Sharing and Third-Party Processors

We at mom 4d do not sell your personal information to third parties. We share your data only with processors necessary to deliver our service. These include payment processors (e-wallet providers, banks), identity verification services, fraud detection providers, and cloud hosting providers. All processors sign data-processing agreements requiring them to protect your data and use it only for the purposes we specify.

Our servers may sit outside your jurisdiction; data may be processed in other countries. However, we ensure that all processors meet or exceed Indonesian data protection standards. If we are required by law to disclose your data to authorities (e.g., law enforcement, tax authorities), we will do so. We will notify you of such requests unless legally prohibited.

Payment processors

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment — we share only transaction details needed to process your deposit or withdrawal.

Identity verification

Third-party KYC services verify your documents; they do not retain your data beyond the verification process.

Hosting and analytics

Cloud providers store our platform and aggregate analytics; they do not access personal data except as needed for infrastructure.

Data Retention and Deletion

We at mom 4d retain your data for as long as your account is active and for a period after closure to comply with legal obligations. Account registration data is kept for seven years after account closure to satisfy tax and AML reporting requirements. Payment transaction records are retained for seven years. Identity verification documents are retained for five years after account closure. Activity logs are retained for two years.

If you request account deletion, we will close your account and anonymise your personal data within 30 days. However, we will retain transaction records and identity documents as required by law. You cannot request deletion of data that we are legally required to keep. If you have questions about data retention or deletion, contact our support team.

Cookies and Tracking

We at mom 4d use cookies to operate mom 4d and improve your experience. Session cookies remember your login and preferences during your visit; they expire when you close your browser. Persistent cookies remember your preferences across visits; you can delete them via your browser settings. We use analytics cookies to understand how you use mom 4d—which markets you view, how long you stay, which games you play. This data is aggregated and does not identify you personally.

We do not use third-party advertising cookies or tracking pixels for marketing. We do not share your browsing data with advertisers. You can disable cookies in your browser settings, but this may affect your ability to use mom 4d. We do not honour "Do Not Track" signals because we do not track you across other websites.

Your Rights and Contact

You have the right to access your personal data. Contact our support team with your account ID, and we will provide a copy of the data we hold about you within 30 days. You have the right to correct inaccurate data—update your address, phone, or email directly in your account settings, or contact support for help. You have the right to request deletion of your account and associated personal data, subject to legal retention requirements.

You have the right to object to processing of your data for fraud detection or analytics. However, we cannot disable fraud detection without compromising account security. You have the right to lodge a complaint with the Indonesian data protection authority if you believe we have violated your rights. To exercise any of these rights or to report a data breach, contact our support team via email or live chat. We will respond within 14 days.

Policy Updates

We at mom 4d may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on mom 4d. Your continued use of mom 4d after such notice constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Summary of Our Commitments

We at mom 4d are committed to protecting your privacy and handling your data responsibly. We encrypt all data in transit and at rest. We do not sell your information to third parties. We do not use your data for marketing beyond service notifications. We comply with Indonesian data protection standards and international best practices. We respond to data requests and complaints within 14 days.

If you have questions about this privacy policy, how we handle your data, or how to exercise your rights, contact our support team. We are available in English and Indonesian to assist you. Your trust is fundamental to mom 4d; we take data protection seriously.